Advice needed please - UPDATED
5 weeks ago a lady bought one of my Silver 4 Stone Amethyst Rings from one of the shops I supply.She returned to the shop yesterday with one of the end Stones missing & said to the Shopkeeper...
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Don't know how the law stands with jewellry, but it sounds like it is her fault. But I suppose she could argue it wasn't set properly, you know it was, but how on earth do you prove it. What if you...
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Tell the lady that your guaranteed does not cover accidental damage and she will have to pay for the repair. After all, guarantees on anything you buy covers things other than actual damge caused by...
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I don't really know the answer, but if it is not going to cost you too much to fix it, the goodwill might make her come back for more pieces. Shops like Lakeland and Joanna's have a loyal following...
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I have got to replace all the Amethyst as the ones in the shop were slightly darker.They looked at the Ring & agreed that the Claw had been caught & pulled.When I have done it I will get the...
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I didn't know you made jewellery Chris. You should show some pieces.
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Well at least the shop thinks the same as you, that the ring had been caught. Do you know what she said to the shop when she brought it back in? Did she give any idea to them how she wanted the matter...
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surely its a repair at the cost of the buyer katrina x
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I truly admire people that have the patience to make jewellery, please let us see some of your work.
View ArticleRe: Advice needed please - UPDATED
I'd go with Katrina on this one - treat it as a repair and perhaps give a quote before hand? Yes, I'd love to see some of your jewellery Chris Lavender X
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